[Countertop company], [Town]
[Headline: countertop shop, reviews]
[What was broken, what we changed and what it booked.]
[Real stat]New reviews
[Real stat]Calls from the profile
Reputation management for contractors
Lucorp Media handles reputation management for contractors and remodelers, specializing in review generation, customer reviews, Google Maps profiles and word-of-mouth marketing. We send review requests by SMS for renovation, painting, kitchen and countertop companies the day a job closes, so the homeowner comparing bids sees your newest kitchen first. You own your Google profile and every review on it, and every report shows revenue, not rankings. Replies on Yelp, Houzz and Nextdoor are part of every plan, and we handle each step between a finished job and the next homeowner's call. Working with general contractors across the United States, we help owners win more home improvement bids in a market where homeowners read reviews before they pick up the phone.
Your best work is hiding behind a two-year-old review
Lead Engine gets recent reviews from your real customers and answers every one within a business day, so homeowners pick you over the shop next door.
- Finished customers get a one-tap review link by text
- Every review gets a reply within one business day
- Fake reviews from competitors get flagged and reported
- 11+ yearsin business
- 92%client retention
- [industries, under 20: Ben to pick]industries served
- Project
- More booked jobs
- Client
- yourcountertops.com
- Drawn by
- Lucorp Media
- Sheet
- A-101
- Scale
- 1 tracked call = 1 job
Brands we've worked with
What one more good review can win
A homeowner comparing two contractors at similar prices usually picks the one with more recent reviews. That choice is a whole job.
| Job | Typical value |
|---|---|
| Primary suite bathroom | $20,000 to $40,000 |
| Large kitchen countertops with an island, quartzite or marble | $8,000 to $20,000 |
| Two-story exterior repaint | $6,000 to $18,000 |
| Cabinet refacing | $4,500 to $10,500 |
Illustrative, using typical project values: if better reviews win 3 more of the bids you already give each month, at an $8,000 average job that is $24,000 in signed work.
Want your reviews to win those jobs?
See how it worksWhy good contractors have few reviews
Most happy customers never leave a review because nobody asked at the right moment. The customer who had a bad day finds the review button on his own.
That is how a company with hundreds of finished jobs ends up showing a dozen reviews, the newest from last spring, next to a competitor who asks every customer.
we have no reviews on Google even though we complete jobs and clients are happy 99% of the time.
Painting company owner, PaintTalk (2023)
Your newest review is old
Homeowners read the dates. A profile that went quiet looks like a company that slowed down or closed.
One angry review sits on top
An unanswered one-star review is the first thing a homeowner reads. A calm, specific reply changes how it reads.
A competitor posted a fake review
A one-star from someone who was never a customer drags your rating down. Google lets you report it, if someone does.
How it works
Lead Engine in four steps, from a finished job to the next homeowner's call.
We audit every profile
Google, Yelp, Houzz, Nextdoor and the Better Business Bureau: rating, review count, newest date and unanswered reviews.
We set up review requests
When a job closes, the customer gets a text with a direct link to your Google review form.
We answer every review
A thank-you for the good ones and a calm, specific reply to the bad ones, within one business day.
We report reviews and calls
Each month: new reviews, your rating, calls from your Google profile and the jobs those calls booked.
Owners whose reviews finally match their work
Countertop, painting, remodeling and kitchen remodeling companies with recent reviews on every profile.
Who reputation management is for
It works for companies that finish jobs every week and do good work.
Good fit
This is for you if
- You finish jobs every week and most customers are happy
- You can share a customer list or connect your job software
- You want every review answered and have no time to do it
Not a fit
Not for you if
- You want reviews written or bought
- You want honest negative reviews deleted
- You rarely finish jobs, so there is nobody to ask
Reviews that pass Google and FTC rules
We only ask real customers, and we ask all of them. We never pay for a review or offer anything for a good one. Google's review policy does not allow asking only happy customers, a practice called review gating.
Since 2024 the Federal Trade Commission has had a rule against fake reviews, including buying them or writing them for your own business. Separately, the Consumer Review Fairness Act bars contracts that stop customers from posting honest reviews. A review program that breaks those rules can cost you the profile it was meant to help.
Where homeowners read your reviews
Google is where most homeowners compare contractors, so it gets the review requests. The other review sites get monitoring and replies.
| Review site | What homeowners look at | What we do there |
|---|---|---|
| Google Business Profile (Maps) | Rating, review count, newest date, owner replies | Send review requests, answer every review, report fakes |
| Yelp | Reviews Yelp chooses to recommend | Monitor and reply; Yelp asks businesses not to request reviews |
| Houzz | Project photos next to reviews | Pair finished project photos with customer reviews |
| Nextdoor | Neighbor recommendations | Watch for mentions and reply |
| Better Business Bureau | Complaints and how they were answered | Answer complaints on the record |
You approve the voice
Your profile, your reviews and your name on every reply.
Your profile stays in your name
The Google profile and every review on it belong to your business, whoever manages them.
You set the reply style
You see sample replies first and set the tone. Anything about a dispute comes to you before it posts.
Reputation management by trade
Homeowners judge each trade on different things. Pick yours.
countertop reputation management
For fabricators whose reviews should mention clean seams and on-time installs.
remodeling reputation management
For remodelers whose reviews have to cover months of work in a lived-in home.
Kitchen remodeling
For kitchen remodelers who want reviews with photos of the finished kitchen.
Painting
For painting companies who want reviews about clean crews and sharp lines.
Questions owners ask
Straight answers. If yours isn't here, the video covers it.
Not honest ones, and nobody legitimate can. We report reviews that break Google's rules, such as fakes from competitors or people who were never customers, and we write calm, specific replies to the real ones.
It depends on how many jobs you finish and how soon you ask. Contractors who send the request the day a job closes get far more reviews than those who ask weeks later.
Yes, on Google, as long as you ask every customer and never pay or offer anything for a good one. Asking only the happy customers breaks Google's policy. Yelp asks businesses not to request reviews at all.
Yes. Google says review count and score factor into local ranking. Recent reviews and owner replies also help a homeowner choose you once you show up.
Google first, because that is where most homeowners compare companies. After that Yelp, Houzz, Nextdoor and the Better Business Bureau, depending on your trade and your towns.
Case studies
The profile we found, what we changed and the calls that followed.
[Remodeling company], [Town]
[Headline: remodeler, reviews]
[What was broken, what we changed and what it booked.]
[Real stat]New reviews
[Real stat]Calls from the profile
[Painting company], [Town]
[Headline: painter, reviews]
[What was broken, what we changed and what it booked.]
[Real stat]New reviews
[Real stat]Calls from the profile
Let your reviews sell the next job
Watch the short video. It shows how Lead Engine turns a finished job into a review, and that review into the next call.
